Customer Service Ambassador (Cashier / Payment)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsibilities:

Counter Service Operations

Assist to supervise and maintain day-to-day counter service operations in order to ensure smooth running of daily routines and adherence to company payment

guidelines

• Provide accurate and efficient payment service to Policyholders / eligible payor, agents and brokers
• Conduct customer survey to policyholders / eligible payor, agents and brokers
• Provide attentive services to both internal customers and HK / MCV customers
• Collect premium and deposit properly, and issue receipts to Policyholders / eligible payor, agents and brokers correctly
• Maintain proper files and records of Cashier
• Perform reconciliation to ensure the accuracy of daily collection
• Handle customer and agent complaints that escalate all cases with PII issues / monetary impact / customer service complaint to Manager
• Communicate and follow up request related to Cashier from other departments including UNI, POS, CS and Call Centre assigned by Manager

Payment Enquiry Handling

Handle payment enquires properly in order to enhance customer experience & to be customer centric

• Answer & handle payment enquiries from agencies
• Answer & handle payment enquiries from policyholders and agents at Operation Service / Customer Service and MCV Centres
• Maintain a customer centric mindset to sustain a good quality service standard.

Other Responsibility

Support and participate all assigned ad-hoc projects or tasks assigned by superior in order to meet operational and / or other requirements

Requirements:

• High school graduate, plus 5 years’ working experience in banking / insurance industry or
• High Diploma / University graduate, plus 1 year working experience in banking / insurance industry
• Good command of spoken English and fluent Mandarin
• Thorough knowledge in payment cycle or insurance service
• Strong interpersonal and communication skills
• Strong customer service mindset
• Good problem solving skill
• You are required to obtain relevant licence if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.