- Lead and monitor the department to achieve sales target and ensure quality of service & work (i.e. timeliness, accuracy and compliance)
- Coordinate and manage loan applications
- Provide coaching for Call Centre Telesales and Executive
- Collect the market information for product positioning
- Handle complaints from customers
- Assist Department Head to devise and implement strategic plan & system to enhance service quality and business effectiveness
- Implement human resources management in the department to enhance job satisfaction and capabilities of department members and to ensure appropriateness of job allocation
- Devote to ad hoc projects to achieve Company strategic plan
- Support and act towards the Konew Group’s vision
- Over 6 years of working experience in relevant field
- Advanced Microsoft Word, Excel & Access
- Excellent command of written & spoken English & Chinese (Particularly in business writing such as proposal, procedure, report, letters)
- Excellent conflict management skills to resolve conflict with customers
- Excellent management skills
- Good leadership, emotional intelligence and negotiation skill (including pervasive & bargaining tactics)
- Excellent interpersonal communication with external & internal parties in written and spoken English & Chinese (preferable in spoken Mandarin)
- Stress resilience
- Open-minded to receive & give constructive opinions / criticism
- Sociable, outgoing & cheerful
- Conscientious (i.e. dependable, self-disciplined, organized and careful)
- Willing to help others to enhance group performance & motivation and be cooperative
- High initiative to give useful suggestion / advice to enhance sales performance in align with Company strategy & visions
- Make judgment and decision timely, wisely and diligently
- Forward thinking and problem sensitivity to prevent problem from happening
- Minimize critical error and careless mistake of the department
- Complete ad hoc tasks assigned by top management independently and in good quality
- Attractive remuneration package
- Career progression opportunities
- Medical & Dental insurance
- Birthday leave
- Anniversary leave
- Study leave
- Study subsidy scheme
- Employee property loan / personal loan scheme
- Numerous other staff benefits
