- To improve and uplift service qualities
- Manage and coach call team to handle customers' order, inquiry or complaint
- Delivers quality mechanism and the measuring criteria to frontline service
- Work with different team to main a smooth daily operation
- Prepare monthly reports for management review
- Manage and assist in all ad hoc assignments as assigned
本公司正透過勞工處推行招騁, 求職者請致電 2867 2346 查詢/安排面試
[空缺編號: 27480]
- F6 / DSE level or above
- Minimum 2 years' relevant experience in customer service (Medical / Healthcare industry is preferred but not must)
- Strong competency working with CRM platforms to resolve customer issues
- Experience in leading teams in contact centre or fast-paced customer resolution environment highly desirable
- Customer-first service attitude, positive and strong communication skills
- Good command of written and spoken English, Chinese and Mandarin
