- Driver operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently scheduling and training and effectively retaining drivers on the platform.
- Community management: actively moderate (bring people together), leverage, incentify and rule the driver community to shape the best service quality to users and the best worth for drivers.
- Driver operations standards: identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
- Talent acquisition and management: build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions.
- Leadership skills to deal with a large and diverse driver community. You have an enthusiastic attitude and are passionate about making our communities grow. You view every support interaction as a chance to impact our riders and driver partners in a positive way.
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
- Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
- Data and performance-driven to identify leverages and make the best decisions for the business in every situation.
- Degree holder with at least 2 years of operational/leadership experience, preferably in a logistics or on-demand delivery or ride-sharing environment - Knowledge and understanding of mobile and web technologies
- Fluent in English
TBC
