Manager, Operations (Treasury & Loan Operations)

Responsibilities: Lead partner with GWO Centres of Excellence, supporting the global operations model, building a strong network across GWO and multiple departments within the firm such as Product Control, Compliance, Audit and Technology. Works directly with Singapore Operations team to ensure any operation issues are addressed locally. Gatekeeper for communication between KYC/static data teams and Corporate Loans/Treasury for new and existing Clients, supporting on-boarding and settlement processes. Ensures all locally developed internal controls and procedures are in accordance with established bank policies and procedures and are followed. Partners with technology & product development on business initiatives to enhance client experience or mitigate risk. Analyses and improves processes and procedures with an eye for reducing risk and eliminating repetitive effort. Understands the business needs to assist in the implementation of a sound operational structure in Hong Kong that optimises resources, knowledge, and experience in servicing customers. Oversees end to end process of deposit, withdrawal and safe keep of physical certificates on behalf of clients. This includes monthly reconciliation, processing of stamp duty payment and any registrar related activities. Coordinates any local specific regulatory, audit or business requirements with responsible stakeholders. Other ad-hoc duties as assigned including in Finance and Administration teams. Ensures all locally developed internal controls and procedures are in accordance with established bank policies and procedures and are followed. Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Champions a high-performance environment and contributes to an inclusive work environment. Requirements: Education: Post-secondary degree in finance related discipline. Minimum of 5 year's experience in an operations role at a Financial Institution Strong written and verbal communication skills Fluent in English and Cantonese Strong organisational skills Strong decision making and problem solving skills Ability to take initiative and work independently Knowledge of Microsoft systems: Word, Excel, Access and PowerPoint