Senior Compliance Manager - Agency Business

Responsibilities: Promote a culture of good conduct and customer protection Prepare meeting materials and data analysis for the Intermediary Management Committee Provide practical advice on distribution-related business practices Develop compliance training materials on market conduct standards Investigate complaints related to market conduct and recommend appropriate actions Conduct quality assurance reviews of sales practices to identify risks and propose mitigation measures Implement compliance monitoring and mystery shopping programs for intermediaries Review and update compliance policies and procedures Prepare reports for regulators and management Handle inquiries from intermediaries, regulators, auditors, and law enforcement agencies Provide advisory support for intermediary conduct and regulatory projects Requirements: Bachelor's degree Minimum of 10 years of experience in distribution compliance, financial crime compliance, or complaint handling Strong knowledge of insurance products, compliance processes, and regulatory requirements Excellent communication and interpersonal skills Ability to build relationships and earn trust Independent thinker with critical thinking abilities Confidence and maturity in dealing with agency leaders, management, and regulators