Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. WPB Chief of Staff We are currently seeking a high caliber professional to join our department as Manager, Fraud Management (Fraud MI). Principal responsibilities To extract, collect, consolidate, monitor and keep track on various Management Information (MI) data to manage Fraud Operations, Fraud Management Team and fraud related reporting. To follow up with issues identified and obtain root cause analysis, damage control, preventive/mitigation measures, risk assessment and path to green solutions to improve the MI data. To consolidate and present the MI data to various local or regional team stakeholders and governance meetings. Requirements University graduate or above, major in data analytic / statistics / programming will be an advantage. At least 2-5 years' working experience in risk controls, incident management or governance / risk related field. Programming knowledge with Python and/or SAS system will be an advantage. Experience in analysing and presenting management information in a precise and innovative way. With depth knowledge of fraud risk management, MI reporting and analysis, service level monitoring and reporting. Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
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